Question 1

What is your return policy?

Accepted Answer

Our return policy can be found here!(javascript:void(0))

Question 2

Do you have a physical store?

Accepted Answer

As much as we would love to meet you in person but at the moment, we are an online shop only. However, do follow on our social media accounts because we do pop-up event at varies venues from time to time.

Question 3

I ordered the wrong item, will i be able to change my order ?"

Accepted Answer

Unfortunately we are unable to make any item changes to orders once the order has been placed. Alternatively, we may cancel the order if the package has not yet begun processing with our shipping department. Please note that once the package has begun processing, the order will no longer be able to be canceled as the package is being prepped for shipment.

Question 4

I received my order today and i found that i'm missing an item/ wrong product then what can i do ??

Accepted Answer

If you believe that an item in your order is missing/incorrect, please contact us immediately, and we will rectify the issue for you. Please be sure to include your order number, along with images of the invoice and products that you received. In regards to the invoice, please send us a complete image of the entire document where all text is visible.

FAQ

MajesteaUSA

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